Shipping policy
Last updated: June 1, 2025
Thank you for visiting and shopping at The Dock Ledge! Below are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1–3 business days. You will receive confirmation of timing for delivery once the order is processed. The Dock Ledge ships in 3-5 days and you will be notified once your order is on the way. Since The Dock Ledge Pro is custom made to order, we do not guarantee delivery dates at time of order. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
The Dock Ledge Inc. ships to addresses within Canada, but not to PO boxes due to the size of the products.
Customs, Duties, and Taxes
The Dock Ledge Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
The Dock Ledge Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
📧 hello@thedockledge.com